Prevention based process management, which is just another way of saying you knew you need to keep track of the way you do your work so that if a problem occurs, you can prevent it from happening again. And it doesn't continue to plague you, so, so those are two characteristics of cultures out there, organizational cultures that I think a lot of organizations are finding it to be a challenge these days. https://www.solvecast.com/articles/detail/27884-best-practices-in-organizational-excellence-with-dawn-ringrose